Business Operations Manager

May 25, 2023
Jun 10, 2023
Trademark Agent
Contract Type
About LegalZoom

Our mission is to democratize law. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

In 2021, we were licensed by the Supreme Court in Arizona to operate our own US law firm, LZ Legal Services, LLC. With this approval, LegalZoom is at the forefront of regulatory innovation as the first publicly traded company (and one of the very few non–lawyer owned companies) to own a US–based law firm! Through our law firm of over 25 attorneys, we offer customers quality legal advice and file trademark applications at a fraction of the cost of a traditional offline attorney. Since inception, we have filed over 25K trademark applications for customers, making LZ Legal Services the U.S. Patent & Trademark Office's highest volume filer.

We are looking to recruit a dynamic, forward thinking, business and operations manager who is passionate about disrupting an industry that has typically been consumed offline or not at all, and at cost–prohibitive rates.


Since March 2020, our Zoomers have worked remotely and reported an overall better work–life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote–first company. Remote–first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote–first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be remote.


We're looking for an experienced Manager to join our Business Operations team. As an individual contributor, you will help us develop and execute our strategy to scale our attorney led trademark product offering and streamline law firm processes and operations.

You will

Develop compelling, actionable solutions to business opportunities and challenges backed by solid judgment, focused qualitative and quantitative research, and sound analysis – then gain internal buy–in and support with clear and insightful communication.

Lead planning and operational execution of special projects. Some projects will span beyond the scope of the law firm, requiring cross company collaboration.

Projects may include diagnosing productivity metrics across the law firm and identifying opportunities to improve; assessing the firm's overall performance and benchmarking against competitors; evaluating strategic opportunities to launch new products and enter new business areas; assessing operational processes and tools and implementing new solutions

Build operational reporting and own analysis to optimize day to day law firm operations.

Be the voice of law firm operations within LZ Legal Services and to stakeholders throughout the company; Gather and provide feedback from LZ Legal Services team to product and engineering teams for product enhancements to improve product and expert experience.

Lead successful meetings for LZ Legal Services leadership team, including building executive meeting material, formulating agendas, guiding and facilitating the discussion where necessary, bringing together notes and action items, and tracking follow–ups.

You have

Bachelor's Degree, MBA preferred

5+ years of professional experience, ideally in strategy, operations, compliance, business intelligence or finance

Strong business analytics skills including experience synthesizing multiple inputs and data points and developing data–backed recommendations and business cases

Proven ability to build collaborative relationships with cross–functional team members and to influence the direction of others

Strong written and verbal communication skills, including the ability to clearly frame options and recommendations, and inspire teams to action

Proficiency in Google Suite, Microsoft Office Suite and other related tools
  • Remote Employees should confirm that the internet service available has adequate bandwidth to support all work processes.
The ability to travel up to 20%

LegalZoom is a remote–first company and the national range for this role is ($103,500–$149,200). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Paid Time Off

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short–Term/Long–Term Disability Insurance

Plus other wellness benefits to include:


Mental Health

One Medical

Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.