Head of Legal & Compliance

IAG Loyalty
Jun 08, 2024
Jun 17, 2024
Trademark Agent
Contract Type

We're going places at IAGL. Over the last 30 years, we've transformed from being a leader in travel rewards to being a leader in the loyalty industry. We're proud to be part of the world's leading International Airline Group, powering some of the biggest loyalty programmes for BA, Iberia, Vueling and Aer Lingus with our global loyalty currency, Avios.

Our set up is pretty interesting .we have three successful, growing businesses under one roof; Loyalty, Ventures and Holidays. The operation of each business is slightly different – but the vision and passion our talented colleagues bring is the same: to help 40m+ customers see the world through rewarding experiences.

We're on a truly exciting journey of growth and transformation, which means we have a fantastic story to tell our colleagues and people outside of the organisation. This is where you come in.

The role:

Reporting to the Chief Financial Officer, as Head of Legal and Compliance you will be responsible for leading and overseeing all legal and compliance matters within the organisation. You will have a dotted line into our wider IAG legal structure and sit on the Finance Leadership team. You will work closely with the executive team and other stakeholders to ensure that the company operates in compliance with applicable laws, regulations, and industry standards. This includes providing strategic legal and compliance advice, managing legal and regulatory risks, and developing and implementing policies and procedures to ensure compliance across the organisation.

How you will add value:

  • Leading a team of 8, including specialisms such as contacting, data privacy, compliance and risk
  • Provide strategic legal and compliance advice to the leadership team and other stakeholders on a wide range of legal and regulatory matters related to the loyalty business, including but not limited to data privacy, consumer protection, intellectual property, contracts, and corporate governance.
  • Develop, implement, and maintain company policies, procedures, and best practices to ensure compliance with applicable laws, regulations, and industry standards.
  • Stay updated on changes in laws and regulations that impact the loyalty business and provide guidance and recommendations to the company to ensure compliance.
  • Manage relationships with IAG's General Counsel, external legal counsel and oversee the resolution of legal disputes and regulatory inquiries.
  • Collaborate with cross–functional teams, including Commercial, Marketing, Product, Data, Tech and People, to ensure that legal and compliance considerations are integrated into business processes and initiatives.
  • Conduct internal compliance audits and risk assessments to identify potential areas of concern and develop appropriate corrective actions.
  • Provide training and guidance to employees on legal and compliance matters, including conducting compliance training programs and workshops.
  • Monitor and report on legal and compliance metrics and performance to senior management and the board of directors.
  • Develop and maintain relationships with regulatory authorities, industry associations, and other relevant stakeholders to stay updated on industry trends and best practices.

What you will need for success:

  • UK qualified lawyer – circa 5 years + PQE, with a mixture of both private practice and in–house experience.
  • Understanding of relevant laws, regulations, and industry standards related to loyalty programs, data privacy, consumer protection, intellectual property, contracts, and corporate governance.
  • Proven experience in providing strategic legal and compliance advice to senior management and other stakeholders.
  • Experience in developing and implementing policies, procedures, and best practices to ensure compliance across an organisation.
  • Excellent communication and negotiation skills, with the ability to communicate complex legal and compliance concepts to non–legal stakeholders.
  • Ability to work independently and manage multiple tasks in a fast–paced, dynamic environment.
  • Strong analytical and problem–solving skills with attention to detail.
  • Ability to build and maintain effective relationships with internal and external stakeholders, including regulatory authorities and legal counsel.
  • Professional certifications in compliance, such as Certified Compliance & Ethics Professional (CCEP), CIPP/E Certified, Certified Anti–Money Laundering Specialist (CAMS), or similar, are a plus.

What we can offer you

  • Attractive Annual Bonus (dependant on Company & Individual Performance)
  • Car allowance
  • Company Pension
  • BUPA Private Health Care
  • 25 days annual leave, and a day off on your birthday
  • 20 days working from abroad per calendar year
  • Access to Annual Bookable Concessions for you and up to 3 nominees. A fantastic travel perk which we'll explain in more detail
  • Travel Insurance
  • Life Assurance
  • Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
  • Discounts on BA flights and holidays from day one for you, your friends and family
  • Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
  • Cycle to work scheme
  • New Joiner Avios/Birthday Avios/Thank you Avios

Our vision 'to create the world's most rewarding experiences' applies not just to our customers, but for our colleagues, too. We're committed to building a rewarding work experience, where colleagues see diverse representation, are invited to share their perspectives and encouraged to be themselves.

We embrace diversity in all its forms, including but not limited to race, ethnicity, gender identity, sexual orientation, age, religion, and disability. We believe that a Club that is rich in diverse perspectives not only makes a great place to work, but it fuels our ability to solve complex problems, drive innovation, and better serve our customers and communities.

We take belonging seriously and actively encourage a culture where everyone at IAG Loyalty feels welcomed and valued for bringing their unique thoughts, perspectives and life experiences to our workplace. We're a place where all kinds of talent can thrive and flourish and we want to ensure it stays that way.