Claims Services Lead

Job title: Claims Services Lead

Location: Manchester

Days/Hours: Monday to Friday, 9am to 5:30pm with 1 hour for lunch, office based

Start date: As soon as possible

We are looking for a Claims Services Lead to join our team. The successful candidate will work as part of an industry leading litigation team, running the claims services team which handles the onboarding of customers, reporting into the Operations Director.

The ideal candidate will have experience running a call centre environment, be exceptionally organised and have experience in managing large teams.

About Us

Our client is a focused disputes practice for individuals and part of the specialist intellectual property, sports and commercial law firm with a rich litigation heritage. We are proud to hold rankings in the Legal 500, Chambers and Partners, plus The Times Top Law Firms, with a reputation for results in high stakes litigation – all the way to the Supreme Court.

The team include some of the leading data protection, finance, housing disrepair and professional negligence lawyers in England and Wales. We are highly experienced in running a range of claims, which includes precedent setting litigation.

We pride ourselves on offering a supportive and collegiate atmosphere. We recruit candidates who have the potential to grow with the business. Many of our former paralegals are now qualified solicitors with us, for example.

The Role

The role will include:

• Managing the Claims Services Team (c.20 people)
• Relationship management with key customers
• Communicating and managing sources on a daily basis
• Driving initiatives within the team to improve service and efficiency
• Member of the leadership team
• Being Mindful of Money Laundering and reporting to Money Laundering Officer any suspicious transactions and our SRA regulatory obligations
• Working with the legal team to progress cases

There are considerable opportunities for progression within the Firm. We operate a true meritocracy.

About You

• Previous experience managing a call centre
• Knowledge of Proclaim an advantage
• Ability to work autonomously and in a team
• Organised, with effective time management skills to ensure deadlines are met
• Good communication skills
• Good people management skills
• Self starter who is proactive in driving change
• Commercially aware
• Confident with Word, Excel and Outlook
• A positive and proactive attitude
• Goal orientated with a strong desire to improve and succeed
• Based in Manchester, office based role